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We have been making fertility dreams come true for over 20 years in our San Fernando Valley location. Our patients love our empathetic personalized care as well as our fertility treatment expertise. At Tree of Life we believe everyone should have access to quality fertility care no matter their background, marital status or sexual orientation. Let`s take the first steps together.
Our philosophy is to provide individualized treatment rather than assign a premade protocol based on your fertility scenario. We understand that every patient is unique, and we tailor our treatment plans to meet your individual needs and goals. From the initial consultation to follow-up care, our team provides personalized care and support throughout the entire treatment.
I can only speak to how they handle IUI procedures. Hopefully things are better managed if you use this clinic for IVF. While the care I received here was decent, please know you will probably have to manage much of your own case using them for IUI. Though the clinic knew this was the first clinic we had visited, I was not explicitly told I would need to refill medication, leaving me scrambling on a weekend. My husband and I opted for genetic testing. They incorrectly entered both my and my husband's birthdates into the system leaving us unable to access the web portal. Though they quickly fixed it for me, my husband's birthdate was still wrong at the time of our genetic counsel despite several conversations on our part asking them to correct this information. Following my IUI, they were discussing sensitive medical information (transfer instructions) with another patient in the waiting room while I was present. I understand the office is small, but there is really no reason that anyone other than the patient should be privy to this information. Thankfully my nurse pulled me in the back to discuss further instructions following my procedure. The part that makes me the most upset is that I was never called and notified of a negative beta test despite taking medications that they had prescribed. Thank goodness for Google so I learned on the internet that I had to stop progesterone in order to get my period. It should not be the patient's responsibility to research medication instructions on their own, especially given the cost of treatments. While the clinic understood I would be switching providers, I was still under their care at this time. Finally, my records were not sent to my new clinic within the 14 business days their release form stipulates. I returned the release for to Tree of Life on May 25. As of June 17, my records still required a physician signature. I was informed that they had only been scanned on June 7, 9 business days after they had received them. I doubt they would have been sent at all had I not followed up. They ask for positive reviews via a notice in their office. It seems many patients have been satisfied, but just be aware that in my experience I was left managing much of my own care and this clinic required an incredible amount of follow-up on my part just to carry out the simplest clerical tasks and dropped the ball on several occasions throughout my time here.