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We believe all individuals should be given the best opportunity to create a family. Starting a family is one of the most meaningful and personal journeys any of us can take, and for many, it’s also one of the most challenging. We founded pacific northwest fertility in 2005, with the goal of creating the premier fertility clinic in the northwest and delivering truly personalized care to every pat...
We believe all individuals should be given the best opportunity to create a family. Starting a family is one of the most meaningful and personal journeys any of us can take, and for many, it’s also one of the most challenging. We founded pacific northwest fertility in 2005, with the goal of creating the premier fertility clinic in the northwest and delivering truly personalized care to every patient and every family we serve.
This work is so much more than a job for us. We are committed to our patients’ wellbeing and making certain that each one is treated as the unique individual that they are. We promise to be genuine and transparent, and we will bring an honest optimism each time we meet you. We’re proud of our success rates, but what drives us is the individual success of each patient that we have the pleasure of working with.
We get to see dreams come true every day, and not one of us takes that for granted. Having state-of-the-art technologies and the most advanced treatment options at our fingertips leads to success for our patients, but we know that feeling truly seen and truly cared for can make all the difference in your experience. Nothing can replace genuine, kind, smart people. not the best science. not the most expensive technologies. that’s why each of us chooses to work here.
We are PNWF All of our physicians are board-certified in reproductive endocrinology and infertility, and they are supported by a team of experienced and compassionate professionals who are dedicated to helping and caring for you at every step on your path to parenthood.
Surrogate perspective: I did 2 rounds of IVF for a family before I had to call it. My experience was traumatizing. It took about 6 months before I could talk about it without crying, some things I'm not gonna share on a public form. Ultimately my body became a product and a vessel I was no longer a patient or a person. They dismissed an allergic reaction to a medication. Threaten to drop me if I couldn't make a pre schedule appt they made without my permission. Doctors often felt cold. I remember calling friend towards the end because a doctor asked me how I was and was being kind towards me- it felt like such an anomaly. The doctors invited the intended parents to be in the room during the transfer without my consent. There's so much that I am not comfortable putting on a public form but after I was hysterically crying during the transfer- I had to quit and unfortunately at the expense of the family. Had the clinic been intentional and focused on providing me the patient care and not just providing a service for the intended family- I would've went the third round of IVF for the family. The family took a big financial hit and I am still emotionally recovering.
TL:DR DO NOT CHOOSE THIS INSTITUTION UNLESS YOU HAVE A LOT OF YEARS AND MONEY TO WASTE. I should have read the Google review before I work with them. But they are the first one that referred by my primary doctor. With the strange American medical system, it's not trivial to get a referral. So I decided to be a patient of PNWF. It turns out this is a nightmare. After I received the referral, I registered as their patient. I filled up a lot of forms and signed a lot of waivers and finally I could start to make an appointment. I was told the earliest available appointment is in 3 months. At that time, I was pretty early on my schedule. So I just made the appointment without thinking too much. The first incident happened 2 months after I made the appointment. They just cancelled my appointment. They called me to notify the cancellation and told me to call them to re-schedule. Sure, things happens. I understand. So I try to call them back and re-schedule the appointment. I called them multiple times over a few days. No matter when I call I them, 10am in the morning or 2pm in the afternoon. It's always a voice mail telling me I am calling them out of their office hour. Ironically, they will call me back in a little bit and ask me to call them again. I work full time and have a lot of back to back meetings. So I couldn't pick up the phone call during the meetings. After go back and forth for a 3 or 4 times. I have to write them an email to tell them stop calling me and I prefer to communicate through email. Finally, they scheduled the first appointment for me again, and it's a month later than the original appointment. So after a long waiting time, I finally could talk to the doctor Zhou. After I told her all about my concerns and our life plans and my special conditions. I was told they could do nothing unless we have been try to conceive for over a year. I understand that doctor has some practice guidance they need to follow. So she ordered some blood tests for me. I have very decent insurance and based on the PDF booklet they attached to the email, the price doesn't look crazy. So I agreed on all the tests (it turns out to be another nightmare later). When the test results came out, Dr. Zhou said I am on the PCOS spectrum but they won't do anything for the first year. So I trusted her and start to prepare for pregnancy. I do my LH tests everyday, we try not to miss any windows. For the first few months, it feels new and fun to me. But after a few disappointing cycles. This start to become very frustrating. After three cycles of monitoring, I contact Dr. Zhou's team and give them a detailed list of my records. They just say keep recording and let us know. I was a little bit unhappy at that point, because I don't know what is the point to let them know about this. Clearly, they won't do anything. However they did say I have to waste a year of my life before I can get help. So what else can I do. I keep doing my LH test for another cycle, let them know what happened. So they ended up scheduled anohter Zoom meeting for me again. (At this point, we have wasted 6 months already, not including the three months to wait for the first appointment.) Meeting went ok, Dr. Zhou issued Letrozole for me. But when I ask for Ultra sound monitoring same time when I start the pill. She suggested me try the pill for another 3 months first. I have to ask her for a HSG check. She agreed on HSG. The last straw that breaks all the trust is when I received a $15,000 bill from genetic testing lab. It turns out this lab is not in network with my insurance. And because this is the test that I requested. So it's optional but not required. So I have to pay out of my pocket. Because this is not in net work, so my out of pocket limit doesn't apply for it. So at this point, I got a bill of $15,000, I didn't get any help from them besides a few blood tests and one ultrasound check at the beginning. I wasted 9 months of my life. After all of this, I finally look at the Google review and found another patient has similar experiences as I did.
Their marketing and administrative staff are completely uneducated on the basics of egg retrieval and egg freezing. Lack of attention to detail; lack of communication skills; inability to answer questions and simply referring from one person to the next or sending along a link in response to a question specific to my treatment...all are unacceptable and makes clear that the hiring process needs a major overhaul. Alysha and Molly have certainly turned away several potential clients to this fertility clinic.