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We believe all individuals should be given the best opportunity to create a family. Starting a family is one of the most meaningful and personal journeys any of us can take, and for many, it’s also one of the most challenging. We founded pacific northwest fertility in 2005, with the goal of creating the premier fertility clinic in the northwest and delivering truly personalized care to every pat...
We believe all individuals should be given the best opportunity to create a family. Starting a family is one of the most meaningful and personal journeys any of us can take, and for many, it’s also one of the most challenging. We founded pacific northwest fertility in 2005, with the goal of creating the premier fertility clinic in the northwest and delivering truly personalized care to every patient and every family we serve.
This work is so much more than a job for us. We are committed to our patients’ wellbeing and making certain that each one is treated as the unique individual that they are. We promise to be genuine and transparent, and we will bring an honest optimism each time we meet you. We’re proud of our success rates, but what drives us is the individual success of each patient that we have the pleasure of working with.
We get to see dreams come true every day, and not one of us takes that for granted. Having state-of-the-art technologies and the most advanced treatment options at our fingertips leads to success for our patients, but we know that feeling truly seen and truly cared for can make all the difference in your experience. Nothing can replace genuine, kind, smart people. not the best science. not the most expensive technologies. that’s why each of us chooses to work here.
We are PNWF All of our physicians are board-certified in reproductive endocrinology and infertility, and they are supported by a team of experienced and compassionate professionals who are dedicated to helping and caring for you at every step on your path to parenthood.
Their marketing and administrative staff are completely uneducated on the basics of egg retrieval and egg freezing. Lack of attention to detail; lack of communication skills; inability to answer questions and simply referring from one person to the next or sending along a link in response to a question specific to my treatment...all are unacceptable and makes clear that the hiring process needs a major overhaul. Alysha and Molly have certainly turned away several potential clients to this fertility clinic.
It's a shame zero stars isn't an option. We actually LOVED Dr. Rothenberg but unfortunately, we could not get past the dysfunction and bad vibe of the practice itself. We gave PNWF two chances, a year apart. We were heartened to hear there had been staff changes and hoped it was enough to give a great customer experience but in the end we had to part ways (at our expense, delay, and hardship). Emails from staff were long and often not clear, or lacking vital information. The staff was extremely quick to blame and took little responsibility when things went wrong. They also had little empathy or compassion for the patient experience. The first time around, we had a difficult time even getting reception on the phone, including when we had urgent needs (this did seem resolve the second time however). Orders not sent, no help coordinating outside labs and appointments (not even help with suggestions of where to start). Terrible, terrible experience. This process is hard enough. Our advice? Save yourself the hardship and find a better clinic where everyone is happy to help you.
BEWARE! If you want to do egg freezing, I would strongly encourage you to look somewhere else. After being acquired by Ivy Fertility, they have unilaterally decided that they are not a "long term" storage facility for egg freezing, which means that they arbitrarily increase storage prices "exponentially" after a few years of having your eggs there in order to push you out - because, you know, egg freezing is typically meant to be short term, right?? Completely unethical behavior at the very least, perhaps even illegal? Their "short term focus" to egg freezing is not mentioned anywhere in their page (check it out yourself!), nor was it mentioned to me when I decided to work with them. But now I am coerced to pay high amounts of money (*much* higher than market price) or risk egg transportation - for which they also require a liability waiver.