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GENESIS Fertility & Reproductive Medicine is one of many medical practices and fertility clinics in the New York City metropolitan area dedicated to the treatment of reproductive disorders. The stated mission of all of them is the alleviation of infertility. Still, they are not all alike. Some programs provide a limited scope of basic services, while some are focused mainly on the high-tech proce...
GENESIS Fertility & Reproductive Medicine is one of many medical practices and fertility clinics in the New York City metropolitan area dedicated to the treatment of reproductive disorders. The stated mission of all of them is the alleviation of infertility. Still, they are not all alike. Some programs provide a limited scope of basic services, while some are focused mainly on the high-tech procedures. Some are based in hospitals, while others are free-standing, privately owned ventures. Some are large and protocol-driven while others are small, boutique-type offices. Good care can be obtained in many of these facilities. At GENESIS, we try to offer the best of both types. With multiple clinics in New York, GENESIS Fertility serves infertility patients from Brooklyn, Manhattan, Queens, Staten Island, and Long Island.
We are a Center of Excellence for Infertility, with multiple commercial insurance plans within the United States, thanks to our team of clinicians, scientists, nurses and support staff. With offices in Brooklyn, Queens, Staten Island, and Long Island, our patients have access to New York’s top fertility doctors close to home.
Had the worst experience here. Did 3 rounds of IUI, all failed. No explanations given. I had major anxiety to begin with, which was just brushed off with “everyone is scared at first, you’ll get over it”. I felt like just a number. After my 3rd round of IUI the nurse suggested that I reach out to my doc and make an appt w her to see what more aggressive treatments are. The doctor did not reach out to me not once, to find out how I was doing/feeling during 3 rounds of IUI. Apparently I have to chase down the doc myself? Cmon that’s a joke. Came to their Staten Island office for bloodwork at 545am, no one was there. I waited with another patient outside, both trying to call and reach someone but no picked up or came to the office. I waited 30 mins I switched to a new doctor and the level of service goes so far beyond my expectations- I’m actually even more upset w Genesis now that I see the kind of level of care the new office provides. Genesis you need to level up, it’s hard enough to deal w infertility issues and the cost of it all. Patient support should be a priority
Dr is very nice, but I don't feel this clinic cares about your needs beyond billing your insurance and collecting co-pay. They will ask you to do a bunch of tests and then results can be left unreviewed for weeks (the billing is done immediately, though). If you ask for your results to be given to you, you can also wait for it for days for a simple pdf file because for printed out version "you have to pay for the paper"(c). Rx wasn't sent out until I called multiple times to be transferred from one line to another. Honestly, I had different expectations of this clinic, but I feel like the focus is on the insurance rather than the patient.
Genesis has great staff members however, whenever I see Jessica, it puts my mind at ease. I know that when she's there, everything is going to go smoothly. She is professional, friendly, and most of all, she is great at her job. She always make my morning trips to the clinic a little easier.