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Opening Hours
Opening Hours (PST)
Monday
9:00 am-5:00 pm
Tuesday
9:00 am-5:00 pm
Wednesday
9:00 am-5:00 pm
Thursday
9:00 am-5:00 pm
Friday
9:00 am-5:00 pm
Saturday
Closed
Sunday
Closed

Conceptual Options LLC

in Business since 1999
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4.7 (16 Reviews)
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Opening Hours
Opening Hours (PST)
Monday
9:00 am-5:00 pm
Tuesday
9:00 am-5:00 pm
Wednesday
9:00 am-5:00 pm
Thursday
9:00 am-5:00 pm
Friday
9:00 am-5:00 pm
Saturday
Closed
Sunday
Closed

About Us

Conceptual Options has the experience and reputation to fully assist and oversee a successful egg donation and/or surrogacy arrangement. We maintain an exclusive egg donor database and retain unrivaled surrogate mothers, all while minimizing the risks of your most precious investment. Conceptual Options has been making families a reality since 1999, and has excellent references available upon requ...

Conceptual Options has the experience and reputation to fully assist and oversee a successful egg donation and/or surrogacy arrangement. We maintain an exclusive egg donor database and retain unrivaled surrogate mothers, all while minimizing the risks of your most precious investment. Conceptual Options has been making families a reality since 1999, and has excellent references available upon request. As trained mental health professionals, our on-staff Doctors ensure that our Surrogate and Egg Donor Programs operate according to our code of “Do the right thing for the right reason!” They are involved from the very beginning of the process to provide informed consent, education and clinical supportive counseling to intended parents, egg donors and surrogates. Having an on-staff psychological team allows us the unique ability to provide the highest level of multi-service care throughout the entire process. With strict laws regarding surrogacy and egg donation, our multi-cultural and multi-lingual case managers (fluent in Spanish, Chinese, German, Italian and French), help us break the barriers faced by our international clients coming to the United States. They are responsible for coordinating IVF cycles and facilitating the relationships between intended parents and their donor and/or surrogate. They arrange medical and psychological appointments and coordinate communication between physicians and their staff. With a combined experience of over 20 years, their dedication and emotional connection to each and every person provides our clients with the security of care and understanding 24 hours a day. Our professional Intake Coordinators provide all aspects of our initial screening and thoroughly guide donors and surrogates throughout the entire application process. They verify all transcripts, records, medical history etc. and ensure that candidates are fully educated regarding the surrogacy and donation process before they are presented to our Intended Parents. Once each active surrogate and donor has completed their applications and are ready to move forward, our Surrogate and Egg Donor Advocates step in to provide ongoing support as their journey continues by facilitating medical appointments, coordinating travel, and being available to answer questions 24 hours a day 7 days a week. We look forward to welcoming you to our family as we embark on the journey of creating your family.

Meet the Team

Renate
Renate
Director of Client Relations Read More
Melanie
Melanie
Case Manager Read More
Stella
Stella
Client Relations Read More
Jenny
Jenny
Case Management Read More
Jiaqi
Jiaqi
Egg Donor Coordinator Read More
Jen
Jen
Billing Read More
Babies Born
Matching Time (avg.)
Journey Length (avg.)
Families per Coordinator
Agency Services
icon Case Management
icon Counselling & Support
icon Escrow Management
icon Billing Management
Screening Process
Babies Born
Matching Time (avg.)
Journey Length (avg.)
Families per Coordinator
Agency Services
icon Case Management
icon Counselling & Support
icon Escrow Management
icon Billing Management
Screening Process
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Reviews

4.7
(16 Reviews)
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I highly recommend to work with Liu and the agency. I was referred by one of my friends, and she had a pleasant experience working with her as the coordinator. She couldn’t get a hold of the clinic at midnight, but Liu quickly responded and got her help. My flight got delayed and I arrived in Los Angles at 2am by myself. She stayed awake to make sure I arrived at hotel safe. Because of the clinic’s schedule, my screening results was not ready on time, I almost thought my cycle will be not be possible before my trip plan. But Liu talked to her manager and the clinic staff, and we were able to finish it off on time. My precious cycle with Thousand Oaks I had pretty bad post retrieval symptoms. She sent me other donors’ suggestions and drink /diet recommendations before the retrieval. Other than feeling bloated, I feel much better for this cycle. She took time to check in with me after the retrieval and made sure I was doing okay. The reimbursement process is really easy. All I needed to do is to forward her the receipts and sign some forms, and she took care of everything to make sure I got reimbursed correctly for the mileage and parking. She’s always caring and easy to talk to. I feel a lot of agencies out there are only on the side of the parents, but you can tell she puts donors’ health and safety as priority. I would work with her again if I ever want to donate, and I already referred a couple of my friends to work with her company!

5.0
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I just finished my first donation cycle with Conceptual Options and it was a wonderful experience. Jiaqi helped me every the step of the way, always right there if I had any questions, making it an extremely easy and painless experience. I would highly recommend Conceptual Options to anyone looking to become an egg donor.

5.0
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If I could give conceptual options more than 5 stars I totally would! This was my first time donating eggs and JIAQI made this experience sooooo comfortable and easy for me. Every time I had a question, she would pick up her phone or text me back right away! She is extremely knowledgeable and I’m definitely going to do this again through her. Highly recommend her :)

5.0
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