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California Fertility Partners is a medical practice dedicated to the evaluation and treatment of male and female reproductive issues. Our physicians are fellowship trained in reproductive endocrinology and infertility and have been at the forefront of this highly specialized area of medicine for over thirty years. It is our goal to provide comprehensive and compassionate fertility care.
Share the same experience as the other reviewers about the staff at this clinic. Dr. Chung was referred by one of my physicians. I tried to make an appointment with her and after filling out an extensive questionnaire, was told that they had policies in place where they could not accept me as a patient. Fair enough, but once that happened, they were unhelpful in responding to follow up questions and her staff is now harassing me with phone calls about how I have not responded to their attempts to contact me even though I have been emailing with Dr. Chung's patient coordinator. I've now asked them several times to stop contacting me. By contrast, the intake other physician that was referred to me has been phenomenal. I spent an hour on the phone with them and they answered every single question I had. Plus, the reasons why Dr. Chung would not accept did not deter them at all. I actually feel grateful that Dr. Chung did not accept me as a patient.
When choosing among several best fertilities in California, CFP was originally my top choice. I had a very pleasant communication with Erica. However, after being transferred to another person Nancy Zhang who was either a nurse or a receptionist, the situation turned extremely bad. There were difficulties in communication and terribly sick experience. Before choosing CFP, I read through all the comments on Google Reviews, and the negative reviews all revolved around the attitude problems of the nurses and receptionists. When making such a significant decision for women ourselves, if your receptionist or the person who communicates with the client at the first moment is such an unpleasant person, then no one will be willing to continue communicating with the wonderful doctors. So, why hasn't such an excellent institution taken this problem seriously? Ultimately, it's very disappointing that I had to choose to terminate my contact with this institution.
Doctor Chung is phenomenal. But the front desk staff were unorganized, rude, and unhelpful. This is a very intensive experience and the staff should be more on top of it when it comes to appointments, billing, and bedside manner. Make sure to double check all your documents as I found multiple mistakes in mine and had to follow up with corrections. It took me about 6 months from consultation to retrieval mostly because of the daunting experience that was the front desk.